Privacy Policy

This Privacy Policy explains how Acecue Technologies Private Limited ("AceCue", "we", "us") collects, uses, and protects information when you use our platform and website. This is a general template and should be reviewed by legal counsel before publication.

Information we collect

• Account and contact details you provide, such as name, email, and business name.
• Operational data generated in the platform, including garment photos, detected attributes, care recommendations, order status, and staff actions.
• Technical data such as device type and usage logs used to keep the service secure and reliable.

How we use information

• To provide item tracking, AI inspection, recommendations, and evidence records.
• To improve accuracy of the AI engine, including learning from staff overrides.
• To communicate with you about your account, support, and service updates.

Data retention

Records are retained for the order lifecycle plus a configurable window afterward so evidence remains available if a dispute arises. Enterprise customers may define custom retention policies.

Access & security

Access is scoped by role. Data is encrypted in transit and at rest, and every action is recorded in an audit trail. We follow the principle of least privilege across our systems.

Your choices

You can request access to, correction of, or export of your records. Contact us to exercise these choices.

Contact

Questions about this policy? Reach us at hello@acecuetech.com or 101 Binjharpur, Near Temple, Binjharpur, Jajapur.